Terms of Service

Wagen Task (web app and Android app) is provided by Keyline Digitech Pvt. Ltd., 36A, Chandi Ghosh Road, Kolkata 700040, West Bengal, India ("we", "us"). These terms apply to the business that signs up (the "customer", usually a restaurant owner) and to everyone the customer adds to its account. By creating an account or logging in, you agree to them.

The person who sets up the organization is its owner and is responsible for the account, the outlets and the people added to it.

You log in with your mobile number and a one-time code, with an email and password, or with Google. Keep your phone, codes and password to yourself. You are responsible for what happens under your login.

The details you give us, including the mobile number you verify at sign-up, must be your own and correct.

The customer owns the data it puts into the app: staff details, attendance, leave, tasks, checklists, photos, logs and reports. We process it only to run the service for the customer, as described in our Privacy Policy.

When you add an employee, you confirm that you may share their details with us and that they can receive login codes, app notifications and WhatsApp or SMS messages about their work.

Salary, bank and ID details are visible only to people the customer allows. The customer decides who sees what through roles and permissions.

A new organization gets a free trial. No card is needed to start it. The length of the trial is shown when you sign up.

After the trial, the service is paid per active outlet, monthly or yearly, at the prices shown in the app, plus GST. Payments are taken through Razorpay.

If a payment is not made, the account may be paused until it is. Your data is kept while the account is paused.

You can cancel from Settings › Subscription & billing. The service then runs until the end of the period already paid for. Amounts already paid are not refunded for the unused part of a period, except where the law requires it.

Do not use the app for anything unlawful, to send spam, or to harm or harass anyone.

Do not try to break into the service, read other customers' data, overload it, or copy or resell it.

We may suspend a login or an account that breaks these rules, after telling the owner where we reasonably can.

The app sends one-time login codes by SMS or WhatsApp, and work reminders and daily reports by push notification and WhatsApp. The owner can switch most messages off in Settings › Notifications. Login codes cannot be switched off.

We work to keep the service running and your data backed up, but we cannot promise it will never be interrupted, for example during maintenance or a provider outage.

We improve the app regularly. Features may be added, changed or removed. If we remove something important you are paying for, we will tell the owner in advance.

The app helps you run your restaurant, but decisions about pay, leave, food safety and legal compliance stay with the customer. Reports and reminders do not replace your own checks.

As far as the law allows, we are not liable for indirect losses such as lost profit or business. Our total liability for any claim is limited to the fees the customer paid us in the 12 months before the claim.

The owner can stop using the service at any time. To have the organization's data deleted, contact us at support@wagenai.com. Records that the law requires us to keep may be retained for the required period. Individual staff can ask for their own account to be deleted (see /delete-account).

If we change these terms we will update the date above and, for significant changes, tell owners in the app before they apply.

These terms are governed by the laws of India. Courts in Kolkata, West Bengal have jurisdiction over any dispute.

Questions about these terms: support@wagenai.com